We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

NHS Pension Scheme (CAS-57190-C4K9)

Complainant: Ms R
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-57190-C4K9
Outcome: Upheld
Appeal outcome: None
Respondent: University Hospitals of Leicester NHS Trust
NHS Business Services Authority
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Ms R’s complaint is upheld and, to put matters right, the Trust shall follow the Directions set out in paragraphs 25 to 28. 

Complaint summary

Ms R complained that the Trust failed to action an Additional Pension (AP) arrangement that she tried to set up in February 2015. It was not set up, although payments were taken from her.

View determination

Download

Related decisions

  • NEST (CAS-101049-J9Y1)
    Complainant: Mr E
    Respondent: Cru Construction (Services) Ltd
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-101049-J9Y1
    Date:
  • State Street Group Personal Pension Plan (CAS-108141-F2X8)
    Complainant: Mr R
    Respondent: State Street Bank and Trust Company
    Outcome: Partly upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-108141-F2X8
    Date:
View all decisions