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NOW: Pensions Trust (CAS-58165-P0N1)

Complainant: Miss S
Complaint Topic: Automatic enrolment
Ref: CAS-58165-P0N1
Outcome: Not upheld
Appeal outcome: None
Respondent: Office Angels Limited
NOW: Pensions
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Miss S’ complaint and no further action is required by Office Angels or NOW. 

Complaint summary

Miss S has complained that she was not provided with a valid notification of her enrolment into the Plan. As a result, she did not have the opportunity to opt out. 

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