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Smart Pension (CAS-69896-Z6N3)

Complainant: Mr Y
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-69896-Z6N3
Outcome: Upheld
Appeal outcome: None
Respondent: ​​​Harcourt Garage Ltd​
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr Y’s complaint is upheld and, to put matters right, the Employer shall pay the missing contributions in respect of his pension and make good any shortfall in units. In addition, the Employer shall pay Mr Y £1,000 for the serious distress and inconvenience it has caused him. 

Complaint summary

​​Mr Y​ has complained that the Employer, despite deducting contributions from his pay, has failed to pay contributions into the Scheme.  

​​Mr Y​ has said that the missing contributions amounted to £4,233.

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