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Rothesay Life Pension Plan (CAS-73501-X3S8)

Complainant: Mr E
Complaint Topic: Ill Health
Ref: CAS-73501-X3S8
Outcome: Partly upheld
Appeal outcome: None
Respondent: Rothesay​ Life
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr E’s complaint against ​Rothesay​ is partly upheld. To put matters right, Rothesay shall pay Mr E £500 in recognition of the significant distress and inconvenience he sustained. 

Complaint summary

Mr E’s complaint is about a delay in dealing with his ill health retirement pension (IHRP) application and cash equivalent transfer value (CETV) quotations. He believes unrealistic life expectancy factors were used in the calculation of the CETV. 

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