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The Smart Pension Master Trust (CAS-76801-H9Y9)

Complainant: Mr L
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-76801-H9Y9
Outcome: Upheld
Appeal outcome: None
Respondent: Integral Law Ltd
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr L’s complaint is upheld and, to put matters right, the Employer shall pay the missing contributions in respect of his pension and make good any shortfall in units. In addition, the Employer shall pay £1,000 for the serious distress and inconvenience it has caused him. 

Complaint summary

Mr L has complained that the Employer, despite deducting contributions from his pay, has failed to pay the contributions into the Trust.  

Mr L has said that the missing contributions amounted to £2,388.38.

View determination

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