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NEST Pensions Plan (CAS-88223-W0K2)

Complainant: Ms T
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-88223-W0K2
Outcome: Upheld
Appeal outcome: None
Respondent: The Farm Fresh Market Ltd
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Ms T’s complaint is upheld and, to put matters right, the Employer shall pay the missing contributions in respect of her pension and make good any shortfall in units. In addition, the Employer shall pay Ms T £1,000 for the serious distress and inconvenience it has caused her. 

Complaint summary

Ms T has complained that the Employer, despite deducting pension contributions from her pay, has failed to pay them into the Plan.  

Ms T has said that the missing contributions amounted to £192.04.

View determination

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