We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

The People’s Pension (CAS-101648-K6L2)

Complainant: Ms N
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-101648-K6L2
Outcome: Upheld
Respondent: Vulcan Windows Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Ms N’s complaint is upheld and, to put matters right, the Employer shall pay the missing contributions in respect of her pension and make good any shortfall in units. In addition, the Employer shall pay Ms N £1,000 for the serious distress and inconvenience it has caused her.

Complaint summary

Ms N has complained that the Employer, despite deducting contributions from her pay, has failed to pay them into the Scheme. 

Ms N has said that the missing contributions amounted to £1,015.56.

View determination

Download

Related decisions

  • NEST (CAS-108806-G8P9)
    Complainant: Miss S
    Respondent: Hospitality Recruitment Group Ltd
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-108806-G8P9
    Date:
  • NEST (CAS-91982-L2X5)
    Complainant: Ms N
    Respondent: Hiring Heroes Limited
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-91982-L2X5
    Date:
View all decisions