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The People’s Pension (CAS-101648-K6L2)

Complainant: Ms N
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-101648-K6L2
Outcome: Upheld
Respondent: Vulcan Windows Limited
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


Ms N’s complaint is upheld and, to put matters right, the Employer shall pay the missing contributions in respect of her pension and make good any shortfall in units. In addition, the Employer shall pay Ms N £1,000 for the serious distress and inconvenience it has caused her.

Complaint summary

Ms N has complained that the Employer, despite deducting contributions from her pay, has failed to pay them into the Scheme. 

Ms N has said that the missing contributions amounted to £1,015.56.

View determination


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