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NEST (CAS-116920-Q6H0)

Complainant: Ms S
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-116920-Q6H0
Outcome: Upheld
Respondent: Huma Kitchens Ltd
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Ms S’ complaint is upheld and, to put matters right, the Employer should pay £678.30 into the Scheme. The Employer should ensure that Ms S is not financially disadvantaged by its maladministration. So, it should arrange for any investment loss to be calculated and paid into the Scheme. 

In addition, the Employer shall pay Ms S £1,000 for the serious distress and inconvenience it has caused her.

Complaint summary

Ms S has complained that the Employer, despite deducting contributions from her pay, has failed to pay them into the Scheme. 

Ms S has said that the missing contributions amounted to £678.30.

View determination

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