NEST (CAS-116920-Q6H0)
Ombudsman’s Determination
Outcome
Ms S’ complaint is upheld and, to put matters right, the Employer should pay £678.30 into the Scheme. The Employer should ensure that Ms S is not financially disadvantaged by its maladministration. So, it should arrange for any investment loss to be calculated and paid into the Scheme.
In addition, the Employer shall pay Ms S £1,000 for the serious distress and inconvenience it has caused her.
Complaint summary
Ms S has complained that the Employer, despite deducting contributions from her pay, has failed to pay them into the Scheme.
Ms S has said that the missing contributions amounted to £678.30.
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