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Complainant: Mr I
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-102187-R3G1
Outcome: Upheld
Respondent: Hoopla Animation Limited
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


Mr I’s complaint is upheld and, to put matters right, the Employer shall pay the missing contributions in respect of his pension and make good any shortfall in units. In addition, the Employer shall pay Mr I£500 for the significant distress and inconvenience it has caused him.

Complaint summary

Mr I has complained that the Employer, despite deducting pension contributions from his pay, has failed to pay them into the Scheme.

Mr I has said that the missing contributions amounted to £1,248.95.

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