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NEST (CAS-104268-X3G5)

Complainant: Ms H
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-104268-X3G5
Outcome: Upheld
Respondent: Upstairs Downstairs Cleaning Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Ms H's complaint is upheld and, to put matters right, the Employer shall pay the missing contributions in respect of her pension and make good any shortfall in units.

In addition, the Employer shall pay £500 for the significant distress and inconvenience it has caused her.

Complaint summary

Ms H has complained that the Employer, despite deducting contributions from her pay, has failed to pay them into the Scheme.

Ms H has said that the missing employee contributions amounted to £377.78.

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