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NEST (CAS-105309-T9F3)

Complainant: Ms Z
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-105309-T9F3
Outcome: Upheld
Respondent: Bright Learners Ltd
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Ms Z’s complaint is upheld and, to put matters right, the Employer shall pay £438.41 into the Scheme. The Employer shall ensure that Ms Z is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

In addition, the Employer shall pay Ms Z £500 for the significant distress and inconvenience it has caused her.

Complaint summary

Ms Z has complained that the Employer, despite deducting contributions from her pay, has failed to pay them into the Scheme. 

Ms Z has said that the missing contributions amounted to £438.41.

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