Hornbuckle Mitchell SIPP (CAS-38681-W2H9)
The complaint is upheld against Embark because:-
- Embark acted negligently in allowing a person impersonating Mr N (the fraudster) to change Mr N’s bank details held on the SIPP account.
- This situation has caused Mr N serious distress and inconvenience for which he shall receive an award.
Mr N complained that Embark accepted fraudulent email instructions to withdraw £20,000 from his SIPP in May 2019, and that he has incurred a financial loss as a result.
- Curtis Banks Self-Invested Personal Pension (CAS-53394-T6G2)Complainant: Mr SRespondent: Curtis Banks LtdOutcome: Partly upheldComplaint Topic: AdministrationRef: CAS-53394-T6G2Date:
- Curtis Banks Self-Invested Personal Pension (CAS-53398-K6J8)Complainant: Miss ERespondent: Curtis Banks LtdOutcome: Partly upheldComplaint Topic: AdministrationRef: CAS-53398-K6J8Date: