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NHS Pension Scheme (CAS-41364-B2L7)

Complainant: Mrs Y
Complaint Topic: Misquote/misinformation
Ref: CAS-41364-B2L7
Outcome: Partly upheld
Appeal outcome: None
Respondent: NHS Business Service Authority
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mrs Y’s complaint against ​NHS BSA​ is partly upheld. To put matters right, NHS BSA shall pay Mrs Y £500 for the significant distress and inconvenience she has suffered.  

Complaint summary

Mrs Y has complained that she received incorrect information from NHS BSA between 2012 and 2016, concerning the benefits she could receive at retirement from the Scheme. She asserts that she has suffered a financial loss in reliance on the incorrect information. 

She also complains that her pension entitlement may not have been calculated correctly, as it appeared that her annual leave, comprising of 432 hours, was not included in the calculations.

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