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Ford Hourly Paid Contributory Pension Fund (CAS-45563-V7Q9)

Complainant: Mr A
Complaint Topic: Misquote/misinformation
Ref: CAS-45563-V7Q9
Outcome: Partly upheld
Respondent: Ford Pension Funds Administration Limited (the Administrator)
Ford Pension Fund Trustees (the Trustee)
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr A’s complaint against the Administrator is partly upheld. To put matters right, the Administrator shall pay Mr A £500 for the significant distress and inconvenience caused.

Complaint summary

Mr A complained that he was misinformed by the Administrator that he could take his pension benefits as a one-off lump sum.

He also complained that the Administrator told him he could transfer his benefits but when he asked to do this, he was informed that he was too late.

View determination

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