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Scottish Widows Personal Pension Plan (CAS-45715-S9M3)

Complainant: Miss N
Complaint Topic: Contributions: incorrect calculation
Ref: CAS-45715-S9M3
Outcome: Upheld
Respondent: Topmove Estate Agents Ltd
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


Miss N’s complaint is upheld and to put matters right Topmove shall remedy any financial loss she has suffered. In addition, it shall pay Miss N a distress and inconvenience award in respect of the serious distress and inconvenience she has suffered.

Complaint summary

Miss N has complained that her former employer, Topmove, has failed to pay all the pension contributions due to the Plan. Also, several of the payments that were made were paid late. She says that she should be compensated for these administrative errors.

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