We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Swansea City & County Pension Fund (CAS-45793-J6Y3)

Complainant: Mrs S
Complaint Topic: Death benefits
Ref: CAS-45793-J6Y3
Outcome: Upheld
Appeal outcome: None
Respondent: City & County of Swansea
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

The complaint is upheld because:

  • The Council made a flawed decision by incorrectly interpreting Mr S' will (the Will).
  • Furthermore, the Council did not make sufficient reasonable enquiries before deciding how the death grant should be distributed.
  • This situation has caused Mrs S serious distress and inconvenience, for which she will receive an award.

Complaint summary

Mrs S' complaint concerns the Council's decision on the distribution of the death grant payable following the death of her husband, Mr S. She is unhappy that the Council decided to split the death grant equally between her and Mr S' three sons.

View determination

Download

Related decisions

  • Royal London Pension Plan (CAS-67051-J3Z1)
    Complainant: Ms S
    Respondent: Royal London
    Outcome: Not upheld
    Complaint Topic: Death benefits
    Ref: CAS-67051-J3Z1
    Date:
  • 1995 NHS Pension Scheme (CAS-48268-J9C2)
    Complainant: Mr S
    Respondent: NHS Business Services Authority (NHS BSA)
    Barts Health NHS Trust (the Trust)
    Outcome: Not upheld
    Complaint Topic: Death benefits
    Ref: CAS-48268-J9C2
    Date:
View all decisions