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Stantec Pension Plan (UK) (CAS-52752-B9K8)

Complainant: Mr D
Complaint Topic: Misquote/misinformation
Ref: CAS-52752-B9K8
Outcome: Not upheld
Appeal outcome: None
Respondent: The Trustees of the Stantec Pension Plan (UK)
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr D's complaint and no further action is required by the Trustee.

Complaint summary

Mr D has complained that he was sent retirement illustrations, but the figures quoted were subsequently found to be overstated. Having now received the lower, correct figures, he claims he has been caused financial detriment and that the incorrect figures should be honoured.

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