We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

NEST (CAS-59418-M9H0)

Complainant: Mrs E
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-59418-M9H0
Outcome: Upheld
Respondent: Tudor Inns Ventures 1
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mrs E’s complaint is upheld and, to put matters right, the Employer should ensure that all unpaid contributions are paid into the Scheme. The Employer should also make sure that Mrs E is not financially disadvantaged by its maladministration. So, it should arrange for any investment loss to be calculated and paid into the Scheme.

Complaint summary

Mrs E has complained that the Employer, despite deducting contributions from her pay, failed to pay them into the Scheme consistently or on time throughout the duration of her employment. 

View determination

Download

Related decisions

  • True Potential Investment Personal Pension (CAS-101371-S3B1)
    Complainant: Mr T
    Respondent: Ash Contracts Ltd
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-101371-S3B1
    Date:
  • NEST (CAS-110538-D3V0)
    Complainant: Mr H
    Respondent: Flow Electrics Ltd
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-110538-D3V0
    Date:
View all decisions