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Complainant: Mrs E
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-59418-M9H0
Outcome: Upheld
Respondent: Tudor Inns Ventures 1
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


Mrs E’s complaint is upheld and, to put matters right, the Employer should ensure that all unpaid contributions are paid into the Scheme. The Employer should also make sure that Mrs E is not financially disadvantaged by its maladministration. So, it should arrange for any investment loss to be calculated and paid into the Scheme.

Complaint summary

Mrs E has complained that the Employer, despite deducting contributions from her pay, failed to pay them into the Scheme consistently or on time throughout the duration of her employment. 

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