We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

NEST (CAS-69459-K3D0)

Complainant: Mrs W
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-69459-K3D0
Outcome: Upheld
Appeal outcome: None
Respondent: Albany Grange Ltd (T-A Martin Veasey Talent Solutions)
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

​​Mrs W​’s complaint is upheld and, to put matters right, the Employer shall ensure that ​Mrs W​ is not financially disadvantaged by its maladministration. It shall arrange for any investment loss to be calculated and paid into the Scheme.  

The Employer shall also pay ​Mrs W​ £500 for the significant distress and inconvenience it has caused her. 

Complaint summary

​​Mrs W​ has complained that the Employer, despite deducting contributions from her pay, had failed to pay them into the Scheme.  

Mrs W​ has said that the missing contributions amounted to approximately £1,000. 

The Employer has now paid the contributions into the Scheme. However, Mrs W has complained that the Employer has failed to pay the investment returns due on the unpaid contributions.

View determination

Download

Related decisions

  • NEST Pension Scheme (CAS-111261-C9W2)
    Complainant: Mr N
    Respondent: Pod Design & Build Ltd
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-111261-C9W2
    Date:
  • NEST Pension Scheme (CAS-99346-V1W9)
    Complainant: Mr T
    Respondent: Marshall Eaton Holdings Limited
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-99346-V1W9
    Date:
View all decisions