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NEST (CAS-69459-K3D0)

Complainant: Mrs W
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-69459-K3D0
Outcome: Upheld
Appeal outcome: None
Respondent: Albany Grange Ltd (T-A Martin Veasey Talent Solutions)
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

​​Mrs W​’s complaint is upheld and, to put matters right, the Employer shall ensure that ​Mrs W​ is not financially disadvantaged by its maladministration. It shall arrange for any investment loss to be calculated and paid into the Scheme.  

The Employer shall also pay ​Mrs W​ £500 for the significant distress and inconvenience it has caused her. 

Complaint summary

​​Mrs W​ has complained that the Employer, despite deducting contributions from her pay, had failed to pay them into the Scheme.  

Mrs W​ has said that the missing contributions amounted to approximately £1,000. 

The Employer has now paid the contributions into the Scheme. However, Mrs W has complained that the Employer has failed to pay the investment returns due on the unpaid contributions.

View determination

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