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Mercer Master Trust (CAS-69606-X4Y3)

Complainant: Mrs B
Complaint Topic: Administration
Ref: CAS-69606-X4Y3
Outcome: Not upheld
Respondent: Trustees of the Mercer Master Trust (the Trustee)
Scottish Widows (the Administrator)
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mrs B’s complaint and no further action is required by the Trustee or the Administrator.

Complaint summary

Mrs B complained that the Administrator did not inform her that she could only take two income drawdown withdrawals from the Trust per tax year (the Restriction). Mrs B also complained that the Administrator incorrectly informed her that the Restriction was standard practice among pension providers. Mrs B contends that because of these issues, she experienced an unnecessary tax charge of over £90,000.

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