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Complainant: Miss H
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-76024-X4N9
Outcome: Upheld
Respondent: Meghan & Becky Ltd
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


Miss H’s complaint is upheld and, to put matters right, the Employer shall ensure that all unpaid contributions are paid into the Scheme. The Employer shall make sure that Miss H is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme.

The Employer shall also pay Miss H £1,000 for the serious distress and inconvenience caused to her. 

Complaint summary

Miss H has complained that the Employer, despite deducting contributions from her pay, has failed to pay these into the Scheme. 

Miss H has said that the missing contributions amounted to £1,689.02. 

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