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NHS Pension Scheme (Scotland) (CAS-77686-Q0L4)

Complainant: Dr H
Complaint Topic: Misquote/misinformation
Ref: CAS-77686-Q0L4
Outcome: Partly upheld
Appeal outcome: None
Respondent: Scottish Public Pensions Agency
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Dr H's complaint against SPPA is partially upheld. To put matters right for the part that is upheld, SPPA shall pay Dr H £1,000 for the serious distress and inconvenience she has experienced.

Complaint summary

Dr H complained that she was incorrectly informed that her Scheme benefits would come into payment in January 2021. She said that she based her decision to retire on the information and relied on the fact that she would have an income following her resignation. 

Dr H requested that her situation is viewed as an exception to the Scheme Regulations, so that she could receive her benefits from the date originally stipulated, and that she be compensated for the emotional suffering she has experienced.

Dr H also complained about the complaint procedure conducted by SPPA.

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