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Western Power Distribution Pension Fund (CAS-93568-H0D0)

Complainant: Mr W
Complaint Topic: Transfers: general
Ref: CAS-93568-H0D0
Outcome: Not upheld
Respondent: The Western Power Pension Trustee Limited
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


The complaint shall not be upheld against the Trustee because it did not act unreasonably in determining that an amber flag was present in Mr W’s transfer request and referring him to MoneyHelper for a safeguarding appointment.

Complaint summary

Mr W has complained that the Trustee has not correctly interpreted the Occupational and Personal Pension Schemes (Conditions for Transfers) Regulations 2021 (the Transfer Regulations) and that his transfer request has been unnecessarily delayed as it required him to seek a MoneyHelper safeguarding appointment. As a result, Mr W requests that he is financially compensated for the fall in his transfer value, and a payment made in recognition of the stress and inconvenience that he has suffered.

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