NEST (CAS-104011-B0F5)

Ombudsman’s Determination

Outcome

Miss S’ complaint is upheld and, to put matters right, Dapa Coffee shall pay Miss S £500 for the significant distress and inconvenience she has experienced.  

Complaint summary

Miss S complained that Dapa Coffee deducted pension contributions from her wages but failed to pay them into the Scheme. Miss S said Dapa Coffee failed to pay employee and employer’s contributions, amounting to £1,220.28, between November 2021 and February 2023. 

Although both parties agree that the contributions have now been paid, there is a dispute as to whether a payment for non-financial loss is required.