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NEST Pension Scheme (CAS-104281-R6Y3)

Complainant: Ms P
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-104281-R6Y3
Outcome: Upheld
Respondent: Vermuyden Care Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Ms P’s complaint is upheld and, to put matters right, the Employer shall pay £1,278.03 into the Scheme. The Employer shall ensure that Ms P is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

In addition, the Employer shall pay Ms P £1,000 for the serious distress and inconvenience it has caused her.

Complaint summary

Ms P has complained that the Employer, despite deducting contributions from her pay, has failed to pay them into the Scheme. 

The available evidence shows the missing contributions amounted to £1,278.03. 

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