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NEST (CAS-104816-N6T2)

Complainant: Ms N
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-104816-N6T2
Outcome: Upheld
Respondent: Simon Marshall Holdings Ltd
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Ms N’s complaint is upheld and, to put matters right, the Employer shall pay £3,902.28 into the Scheme. The Employer shall ensure that Ms N is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

In addition, the Employer shall pay Ms N £1,000 for the serious distress and inconvenience it has caused her.

Complaint summary

Ms N has complained that the Employer, despite deducting contributions from her pay, has failed to pay them into the Scheme.

The available evidence shows that the missing contributions amounted to £3,902.28.

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