National Employment Savings Trust - NEST (CAS-105183-C5N8)
Ombudsman’s Determination
Outcome
Mrs A’s complaint is upheld and to put matters right the Employer shall pay the missing contributions in respect of this pension and make good any shortfall in units.
In addition, the Employer shall pay Mrs A £1,000 for the serious distress and inconvenience it has caused her.
Complaint summary
Mrs A has complained that the Employer, despite deducting contributions from her pay, has failed to pay them into the Trust.
Mrs A has said that the missing contributions amounted to £454.34.
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