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National Employment Savings Trust - NEST (CAS-105183-C5N8)

Complainant: Mrs A
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-105183-C5N8
Outcome: Upheld
Respondent: BG Children's Care Homes Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mrs A’s complaint is upheld and to put matters right the Employer shall pay the missing contributions in respect of this pension and make good any shortfall in units.

In addition, the Employer shall pay Mrs A £1,000 for the serious distress and inconvenience it has caused her.

Complaint summary

Mrs A has complained that the Employer, despite deducting contributions from her pay, has failed to pay them into the Trust.

Mrs A has said that the missing contributions amounted to £454.34.

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