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The Smart Pension Master Trust (CAS-108425-Q1Z1)

Complainant: Mr L
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-108425-Q1Z1
Outcome: Upheld
Respondent: Watchet Marina Ltd
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr L’s complaint is upheld and, to put matters right, the Employer shall pay £3,702.30 into the Trust. The Employer should ensure that Mr L is not financially disadvantaged by its maladministration. So, it should arrange for any investment loss to be calculated and paid into the Trust. 

In addition, the Employer shall pay £1,000 for the serious distress and inconvenience it has caused him. 

Complaint summary

Mr L has complained that the Employer, despite deducting contributions from his pay, has failed to pay them into the Trust. 

Mr L has said that the missing contributions amounted to £3,702.30.

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