We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

NEST (CAS-108806-G8P9)

Complainant: Miss S
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-108806-G8P9
Outcome: Upheld
Respondent: Hospitality Recruitment Group Ltd
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Miss S’ complaint is upheld and, to put matters right, the Employer shall pay £680.18 into the Scheme. The Employer shall ensure that Miss S is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

In addition, the Employer shall pay Miss S £1,000 for the serious distress and inconvenience it has caused her.

Complaint summary

Miss S has complained that the Employer, despite deducting contributions from her pay, has failed to pay them into the Scheme. 

The missing contributions amounted to £680.18.

View determination

Download

Related decisions

  • NEST (CAS-115430-D0R2)
    Complainant: Miss S
    Respondent: Flower Plants Gifts Ltd
    Outcome: Partly upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-115430-D0R2
    Date:
  • NEST (CAS-115908-F3P6)
    Complainant: Miss E
    Respondent: Evolve Practice Management Limited
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-115908-F3P6
    Date:
View all decisions