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Royal London Group Personal Pension (CAS-109285-L9Q3)

Complainant: Mr N
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-109285-L9Q3
Outcome: Upheld
Respondent: Mills Property Group (The Employer)
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr N’s complaint is upheld and, to put matters right, the Employer shall pay £52.07 into Mr N’s new scheme with Standard Life. The Employer shall ensure that Mr Y is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. In Addition, the Employer shall pay Mr N £500 for the significant distress and inconvenience it has caused him.

Complaint summary

Mr N has complained that the Employer, despite deducting contributions from his pay, has failed to pay them into the Scheme. 

Mr N has said that the missing contributions amounted to £52.07.

View determination

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