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NEST Pension Scheme (CAS-110440-G7Q3)

Complainant: Ms T
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-110440-G7Q3
Outcome: Upheld
Respondent: The Power50 Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Ms T’s complaint is upheld and, to put matters right, the Employer shall pay £3,555.63 into the Scheme. The Employer shall ensure that Ms T is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and also paid into the Scheme. 

In addition, the Employer shall pay Ms T £500 for the significant distress and inconvenience it has caused her.

Complaint summary

Ms T has complained that the Employer, despite deducting contributions from her pay, has failed to pay them into the Scheme. 

Ms T has said that the missing contributions amounted to £3,555.63.

View determination

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