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Collegia Pension Scheme (CAS-112253-M4Q5)

Complainant: Mr R
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-112253-M4Q5
Outcome: Upheld
Respondent: Stein Electrical & Mechanical Solutions Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr R’s complaint is upheld and, to put matters right, the Employer shall pay £1,949.57 into the Scheme. The Employer shall ensure that Mr R is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

In addition, the Employer shall pay Mr R £1,000 for the serious distress and inconvenience it has caused him.

Complaint summary

Mr R has complained that the Employer, despite deducting contributions from his pay, has failed to pay them into the Scheme. 

Mr R has said that the missing contributions amounted to £1,949.57.

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