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NEST Pension Scheme (CAS-112925-T5G7)

Complainant: Mrs S
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-112925-T5G7
Outcome: Upheld
Respondent: J&Y Webber Services Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mrs S’ complaint is upheld and, to put matters right, the Employer shall pay £370.77 into the Scheme. The Employer shall ensure that Mrs S is not financially disadvantaged by its maladministration, so, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

In addition, the Employer shall pay Mrs S £500 for the significant distress and inconvenience it has caused her.

Complaint summary

Mrs S has complained that the Employer, despite deducting contributions from her pay, has failed to pay them into the Scheme. 

Mrs S has said that the missing contributions amounted to £370.77.

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