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NEST Pension Scheme (CAS-113295-W0H2)

Complainant: Miss H
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-113295-W0H2
Outcome: Upheld
Respondent: Certify Lets Ltd
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Miss H’s complaint is upheld and, to put matters right, the Employer shall pay £1,786.53 into the Scheme. The Employer shall ensure that Miss H is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

In addition, the Employer shall pay Miss H £1,000 for the serious distress and inconvenience it has caused her.

Complaint summary

Miss H has complained that the Employer, despite deducting contributions from her pay, has failed to pay them into the Scheme.

Miss H has said that the missing contributions amounted to £1,786.53.

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