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Scottish Widows Workplace Pension Scheme (CAS-115117-N7N7)

Complainant: Mrs E
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-115117-N7N7
Outcome: Upheld
Respondent: Guardian Industrial UK Ltd
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mrs E’s complaint is upheld and, to put matters right, the Employer shall pay £1,190.74 into the Scheme. The Employer shall ensure that Mrs E is not financially disadvantaged by its maladministration, so, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

In addition, the Employer shall pay Mrs E £1,000 for the serious distress and inconvenience it has caused her.

Complaint summary

Mrs E​ has complained that the Employer, despite deducting contributions from her pay, has failed to pay them into the Scheme.  

​​The available evidence shows that the missing contributions amounted to £1,190.74.

 

View determination

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