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Teachers’ Pension Scheme (CAS-26661-R4X7)

Complainant: Mrs L
Complaint Topic: Benefits: overpayment (recovery of)
Ref: CAS-26661-R4X7
Outcome: Partly upheld
Respondent: Teachers' Pensions
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mrs L’s complaint against TP is partly upheld. To put matters right, TP shall repay Mrs L the overpayment it recovered from her and consider afresh whether to seek recovery of the overpayment. In addition, it shall make a payment to Mrs L for the serious distress and inconvenience she has experienced in connection with this matter.

Complaint summary

Mrs L’s complaint concerns an overpayment of pension benefits, amounting to £2,502.31, which TP recovered using equitable set-off. She has also complained about the poor customer service she received from TP.

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