We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Teachers’ Pension Scheme (CAS-26661-R4X7)

Complainant: Mrs L
Complaint Topic: Benefits: overpayment (recovery of)
Ref: CAS-26661-R4X7
Outcome: Partly upheld
Respondent: Teachers' Pensions
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mrs L’s complaint against TP is partly upheld. To put matters right, TP shall repay Mrs L the overpayment it recovered from her and consider afresh whether to seek recovery of the overpayment. In addition, it shall make a payment to Mrs L for the serious distress and inconvenience she has experienced in connection with this matter.

Complaint summary

Mrs L’s complaint concerns an overpayment of pension benefits, amounting to £2,502.31, which TP recovered using equitable set-off. She has also complained about the poor customer service she received from TP.

View determination

Download

Related decisions

  • Royal Academy of Arts Pension Scheme (CAS-111359-D3J5)
    Complainant: Mr L
    Respondent: Trustees of the Royal Academy of Arts Pension Scheme,
    XPS Administration
    Outcome: Partly upheld
    Complaint Topic: Benefits: overpayment (recovery of)
    Ref: CAS-111359-D3J5
    Date:
  • Teachers' Pension Scheme (CAS-37350-K2Y4)
    Complainant: Mrs N
    Respondent: Teachers' Pensions (TP)
    North Yorkshire County Council (NYCC)

    Outcome: Partly upheld
    Complaint Topic: Benefits: overpayment (recovery of)
    Ref: CAS-37350-K2Y4
    Date:
View all decisions