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Spirit Legacy Pension Scheme (CAS-29191-V6G7)

Complainant: Mrs S
Complaint Topic: Misquote/misinformation
Ref: CAS-29191-V6G7
Outcome: Upheld
Respondent: Spirit Pension Trustee Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mrs S’ complaint is upheld and, to put matters right, the Trustee shall carry out the instructions detailed in the section “Directions”.

Complaint summary

Mrs S complained that she is entitled to receive a “State Scheme Supplement” (SSS) from the Scheme until she becomes eligible to receive her State Pension.

In contrast, the Scheme’s administrator (Aon) has informed Mrs S that she will only be paid the SSS up to the age of 65, which is before her State Pension becomes payable.

View determination

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