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Countrywide Assured PLC (CAS-40443-K6C7)

Complainant: Ms Y
Complaint Topic: Pension liberation
Ref: CAS-40443-K6C7
Outcome: Partly upheld
Respondent: Countrywide Assured
Countrywide Assured Trustee Company Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Ms Y’s complaint against Countrywide is partly upheld. To put matters right, Countrywide shall pay Ms Y £500 for significant distress and inconvenience.  

Complaint summary

Ms Y has complained that Countrywide, the Plan provider, failed to carry out sufficient due diligence checks when transferring her benefits to the Eleven Property Pension Scheme (the Receiving Scheme).

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