Skip to main content

Teachers' Pension Scheme (CAS-44368-C3K1)

Complainant: Mr N
Complaint Topic: Benefits: overpayment (recovery of)
Ref: CAS-44368-C3K1
Outcome: Partly upheld
Respondent: Teachers' Pensions
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

The complaint is upheld in part, in that Mr N sustained non-financial injustice (distress and inconvenience) as a result of the failure to identify the overpayment earlier, together with the content and tone of the correspondence relating to the recovery of the overpayment.

Complaint summary

Mr N’s complaint concerns the overpayment of retirement benefits that TP is seeking to recover. 

Mr N: 

accepts that his pension should be reduced going forward; but

considers the past overpayments should not be recovered as the overpayments should have been discovered earlier or, if the Pensions Ombudsman (the PO) concludes that the overpayment should be recovered, the period of recovery should be longer than currently proposed.

Moreover, Mr N believes he has sustained non-financial injustice (distress and inconvenience) as a result of the failure to identify the overpayment earlier and as a result of the tone of the correspondence relating to the recovery of the overpayment.

View determination

Download

Related decisions

  • Teachers’ Pension Scheme (CAS-26661-R4X7)
    Complainant: Mrs L
    Respondent: Teachers' Pensions
    Outcome: Partly upheld
    Complaint Topic: Benefits: overpayment (recovery of)
    Ref: CAS-26661-R4X7
    Date:
  • Bic UK Pension Scheme (CAS-55100-G3W9)
    Complainant: Mr E
    Respondent: Trustees of the Bic UK Pension Scheme
    Outcome: Partly upheld
    Complaint Topic: Benefits: overpayment (recovery of)
    Ref: CAS-55100-G3W9
    Date: