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Rolls Royce UK Pensions Fund (CAS-47515-B3V5)

Complainant: Mr A
Complaint Topic: Transfers: general
Ref: CAS-47515-B3V5
Outcome: Not upheld
Respondent: Rolls Royce PLC
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


I do not uphold Mr A’s complaint and no action is required by the Administrator.

Complaint summary

Mr A has complained about the delays to the transfer of his pension. He says:- 

  • The Administrator was not prepared for the regulatory changes to the Financial Conduct Authority (FCA) register for the Financial Advisors and this resulted in a delay to the transfer. 
  • As a consequence, Mr A suffered a financial loss. He said that, had his transfer been completed on time, he would have been £40,000 better off. 

View determination


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