Rolls Royce UK Pensions Fund (CAS-47515-B3V5)

Complainant: Mr A

Complaint Topic: Transfers: general

Ref: CAS-47515-B3V5

Outcome: Not upheld

Respondent: Rolls Royce PLC

Type: Pension complaint or dispute

Date: 05 March 2024

Appeal: No

I do not uphold Mr A’s complaint and no action is required by the Administrator.

Mr A has complained about the delays to the transfer of his pension. He says:-

The Administrator was not prepared for the regulatory changes to the Financial Conduct Authority (FCA) register for the Financial Advisors and this resulted in a delay to the transfer.
As a consequence, Mr A suffered a financial loss. He said that, had his transfer been completed on time, he would have been £40,000 better off.

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