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Smart Pension Scheme (CAS-47928-B4X0)

Complainant: Mrs S
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-47928-B4X0
Outcome: Upheld
Respondent: The Magnificent Science Company Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mrs S’ complaint is upheld and, to put matters right, the Employer shall pay £106.08 into the Scheme. The Employer shall ensure that Mrs S is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

In addition, the Employer shall pay Mrs S £500 for the significant distress and inconvenience it has caused her.

Complaint summary

Mrs S has complained that the Employer, despite deducting contributions from her pay, has failed to pay them into the Scheme. 

The available evidence shows that the outstanding contributions amounted to £106.08 

View determination

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