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Local Government Pension Scheme - East Sussex Pension Fund (CAS-56106-J4K1)

Complainant: Mrs S
Complaint Topic: Administration
Ref: CAS-56106-J4K1
Outcome: Partly upheld
Respondent: Swale Academies Trust
East Sussex County Council Pension Services
East Sussex County Council Human Resources Department
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mrs S’ complaint against the HR Department is partly upheld. To put matters right,  the HR Department shall pay £500 to Mrs S for the significant distress and inconvenience caused to her.

Complaint summary

Mrs S has complained that she was not given a retirement illustration before deciding to accept redundancy, and when she did receive a retirement illustration, the amount was substantially lower than she had been led to believe.

Mrs S wants to be given a financial award for the lower pension she is now receiving and the stress and inconvenience the issue has caused her.

View determination

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