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Ford Salaried Contributory Pension Fund (CAS-57216-C1M4)

Complainant: Mrs E
Complaint Topic: Administration
Ref: CAS-57216-C1M4
Outcome: Not upheld
Respondent: Ford Pension Fund Trustees Limited (the Trustee)

Mercer Limited (Mercer)
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mrs E’s complaint and no further action is required by the Trustee or Mercer.  

Complaint summary

Mrs E has complained that she was provided with incorrect information by Mercer. 

Mrs E has said she only received the corrected information one day prior to her actual retirement and then she had to change her original decision to elect for a variable pension option due to the tax liability. 

View determination

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