Ford Salaried Contributory Pension Fund (CAS-57216-C1M4)
Mercer Limited (Mercer)
Ombudsman’s Determination
Outcome
I do not uphold Mrs E’s complaint and no further action is required by the Trustee or Mercer.
Complaint summary
Mrs E has complained that she was provided with incorrect information by Mercer.
Mrs E has said she only received the corrected information one day prior to her actual retirement and then she had to change her original decision to elect for a variable pension option due to the tax liability.
View determination
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