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The Building and Civil Engineering Benefits Scheme (CAS-58506-J3R7)

Complainant: Mr T
Complaint Topic: Benefits: refusal/failure to pay or late payment
Ref: CAS-58506-J3R7
Outcome: Not upheld
Respondent: B&CE Financial Services Limited
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


I do not uphold Mr T’s complaint and no further action is required by the Trustee.  

Complaint summary

Mr T has complained that the Trustee has not agreed to pay him Lump Sum Retirement Benefits (LSRB) from the Scheme. The Trustee’s decision was made on the basis that Mr T had not accrued sufficient weeks of qualifying pensionable service within the Scheme.

View determination


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