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Local Government Pension Scheme (CAS-58806-H1J6)

Complainant: Miss D
Complaint Topic: Misquote/misinformation
Ref: CAS-58806-H1J6
Outcome: Partly upheld
Respondent: London Borough of Sutton
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


I partly uphold Miss D’s complaint; my Directions are set out in paragraph 47.

Complaint summary

Miss D has complained that she was told on multiple occasions that the earliest date she could take retirement, without her benefits being reduced, was her 60th birthday, in March 2020. It was not until March 2020 that she was informed that the correct date was 15 September 2024.

She says that she made the decision to take early retirement from another scheme as a result of the incorrect information. She maintains she would not have taken early retirement at that time had she not been misinformed. She wants her unreduced benefits from the Scheme paid to her, backdated to March 2020.

View determination


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