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James Hay Modular Self-Invested Personal Pension (CAS-60018-C4V2)

Complainant: Mr E
Complaint Topic: Administration
Ref: CAS-60018-C4V2
Outcome: Not upheld
Respondent: James Hay Partnership
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


I do not uphold Mr E’s complaint and no further action is required by James Hay.

Complaint summary

Mr E complained that James Hay delayed the investment of his transfer value from the HSBC Pension Scheme (the ceding scheme). As a result of the delay, he has suffered a loss of potential investment growth. He has experienced distress as a result of the significant amount of time and effort in trying to resolve his complaint with James Hay.

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