Deloitte UK Pension Scheme (CAS-60778-N6P9)

Ombudsman’s Determination

Outcome

Mr N’s complaint against the Trustee is partially upheld. To put matters right, the Trustee shall pay Mr N £1,000 for the serious distress and inconvenience he has experienced. 

My reasons for reaching this decision are explained in more detail in paragraphs 45 to 53 below.

Complaint summary

Mr N complained that the Trustee provided him with incorrect pension figures for several years. He said that he based his decision to close his accountancy practice in the knowledge that his Lump Sum would supplement the loss of earnings. 

Mr N also stated that had he been provided with accurate figures, he would have continued to operate his accountancy practice.