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NHS Pension Scheme (CAS-63106-F3Z0)

Complainant: Ms T
Complaint Topic: Misquote/misinformation
Ref: CAS-63106-F3Z0
Outcome: Partly upheld
Respondent: NHS Business Services Authority
Stoke Gifford Medical Centre
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


Ms T’s complaint is partly upheld. To put matters right, the Practice shall pay Ms T £1,000 for the serious distress and inconvenience she has suffered.

Complaint summary

Ms T has complained that she relied on several online retirement quotations provided by NHS BSA that were subsequently confirmed to have been overstated, causing her financial detriment.

View determination


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