Local Government Pension Scheme (CAS-68834-K0G7)

Ombudsman’s Determination

Outcome

Mrs N’s complaint against the Council is partly upheld. To put matters right, for the part that is upheld the Council shall pay Mrs N £1,000 for the serious distress and inconvenience that she has suffered as a result of its errors.

Complaint summary

Mrs N complained about the level of professional service she received from the Council, highlighting two primary issues: the failure to inform her on or around her reaching age 60 that she was entitled to claim an unreduced pension, and the failure to provide her with deferred benefit statements (DBS) in the years 2017, 2018, 2019 and 2020. Mrs N says that due to these errors she has incurred a financial loss.