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MMC UK Pension Fund (CAS-69635-V3Q8)

Complainant: Mrs S
Complaint Topic: Administration
Ref: CAS-69635-V3Q8
Outcome: Not upheld
Respondent: Mercer Limited
MMC UK Pension Fund Trustee Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome 

I do not uphold Mrs S’ complaint and no further action is required by Mercer or the Trustee. 

Complaint summary 

Mrs S has complained that in April 2019, the Fund’s administrator at the time confirmed she had received an overpayment that would need to be refunded and it subsequently provided poor service in response to the related enquiries and complaints she raised.

View determination

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